Frequently Asked Questions

What products do you offer?

We offer cosy sweatshirts, tees, and hoodies featuring playful, animal-inspired designs. Every piece is made to order, combining comfort with a touch of kindness.

How do I place an order?

Simply browse our collections, choose your favourite items, and follow the checkout steps to complete your order. Once it’s confirmed, we’ll take care of the rest!

What is your return or refund policy?

As our products are made to order, we can only accept returns or replacements for items that arrive defective, damaged, or printed incorrectly.
For full details, please see our Refund Policy.

Do you ship internationally?

Yes! We ship worldwide. Our fulfilment partners have facilities across the UK, EU, US, and beyond — making it easy to reach you wherever you are.

How can I contact you?

You can reach us through our Contact Page or email us directly at support@happyhideout.store.
We aim to reply within 1–2 business days.

How are your products made? (optional)

Each Happy Hideout item is made to order using print-on-demand production. This helps us reduce waste and only create what’s truly loved — good for you and kinder to the planet.