Privacy Policy – Happy Hideout

Last updated: 14 October 2025

Who we are (Data Controller)

Happy Hideout (trading name of YourRegisteredNameYour Registered NameYourRegisteredName)
Registered address: Suite 33, 124 City Road, London, EC1V 2NX, United Kingdom
Email: support@happyhideout.store

We determine the purposes and means of processing your personal data and act as the data controller under the UK GDPR and (where applicable) the EU GDPR.

Personal data we collect

• Device/usage data: IP address, browser type, time zone, pages viewed, referral URLs, and cookie identifiers (collected automatically for security, analytics, and site performance).

• Order & account data: name, email, billing and delivery address, phone (optional), order contents, payment reference (we do not store full card details), and communications with us.

• Marketing preferences: newsletter opt-ins/opt-outs, and your interactions with our emails.

• Support data: information you provide when contacting us (e.g., returns/issue photos, comments).

We do not knowingly collect special-category data.

Why we process your data (purposes & lawful bases)

• To provide and deliver your order (contract): process payments, manufacture/fulfil products, arrange shipping, send order updates.

• Customer support & returns (contract; legitimate interests): resolve queries, handle replacements/refunds.

• Site operation, security & fraud prevention (legitimate interests; legal obligation): maintain service reliability, detect abuse.

• Analytics & improvements (legitimate interests; consent where required): understand how the site is used to improve experience.

• Marketing communications (consent; or legitimate interests where permitted): send newsletters or product updates. You can unsubscribe at any time.

• Legal & compliance (legal obligation): tax/VAT records, consumer-law obligations.

Sharing your data (processors & partners)

We share personal data with trusted service providers who process it on our behalf, including:

• Payment processing: e.g., Stripe (handles your payment securely; we receive only a payment reference).

• Print-on-demand fulfilment & logistics: e.g., Printful/Printify and courier partners (produce/ship your order).

• Hosting, email & analytics: web hosting, customer email, and analytics tools.

We require our processors to protect your data under written agreements. We do not sell your personal data.

International transfers

Some providers and fulfilment centres operate outside the UK/EU (e.g., US, Canada, LATAM, APAC). Where data is transferred internationally, we rely on appropriate safeguards such as UK International Data Transfer Agreements and/or EU Standard Contractual Clauses, plus supplementary measures where needed.

Data retention

• Orders & accounting: typically 6 years (UK tax recordkeeping).

• Customer support: as long as necessary to resolve your request and for audit/compliance.

• Marketing: until you unsubscribe or your consent is withdrawn.

• Analytics/cookies: per the cookie lifetimes set out in your consent choices.

We retain only what we need, then delete or anonymise it.

Your rights (UK/EU)

You have the right to access, rectify, erase, restrict, object, and port your personal data, and to withdraw consent at any time (this won’t affect prior processing). You also have the right not to be subject to decisions based solely on automated processing where legally applicable.

• To exercise your rights, email support@happyhideout.store.

• You can also complain to the UK regulator: Information Commissioner’s Office (ICO) – ico.org.uk. We’d appreciate the chance to resolve concerns first.

Cookies (and similar technologies)

We use:

• Essential cookies (strictly necessary for functionality/security).

• Analytics/performance cookies (to understand usage and improve the site).

• Optional cookies (e.g., for marketing/personalisation) only with your consent where required.

You can manage cookies via our banner (if shown) and through your browser settings. Continued browsing may imply consent to essential cookies. If you later add a separate Cookie Policy, link it here.

Children

Our website is not intended for children under 13. We do not knowingly collect children’s personal data.

Links to other websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies.

Information security

We use administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is completely secure.

Changes to this Policy

We may update this Policy from time to time. The latest version will always appear on this page with the updated date.

Contact

Questions about this Policy or your data?
📧 support@happyhideout.store
📮 Happy Hideout, 124 City Road, London, EC1V 2NX, UK